Telephone Fraud – what you need to know and need to do.

Devon and Cornwall Police has provided the following advice:

Criminals are continuing to make contact with members of the community to commit fraud by ‘cold calling’ them on the telephone. The consequences of which can be severe and post crime impacts on the victim’s health and well being due to the high financial loss.

The potential victim gets a telephone call. The fraudster pretends to be a security official (police, bank or other) and says they are investigating a fraud (or similar) on their bank, their bank account or some other ruse. Assistance is sought in total confidence to secure private financial details e.g. account and PIN. The victims are generally from the more elderly generation that still trusts and is motivated to assist law enforcement. Financial loss is via ‘money transfer’ i.e. bank to bank as directed by the criminal or via ‘courier’ (could be an innocent taxi driver) collecting the bank card and delivering to pre-determined location.

Sometimes the victim is invited to call their bank or the police to confirm the callers identity – THEY SHOULD NOT unless using a separate phone or have waited at least ten minutes. The criminals keep the lines open so the victim just re-connects back to the criminal and/or an accomplice.

For guidance and more information on how YOU can stop this go to the detailed information on the Devon and Cornwall Police web site (contributions from other forces and agencies are included) – click here.

Above all – NEVER give your PIN to anyone.

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